The Municipal Act, 2001 as amended by Bill 130 requires that municipalities have a process to investigate closed meeting complaints including an officer to undertake the investigation.

Municipal Council  approved the option of appointing Ombudsman Ontario to investigate regarding closed meetings.  The investigator will remain completely independent and arms length from the City and Municipality Council and will report findings directly to Municipal Council.

How to make a complaint

There are several ways to make a formal complaint about an individual or systemic problem relating to Ontario government services.  All complaints are confidential and free of charge.

Online:
http://www.ombudsman.on.ca/en/make-a-complaint.aspx

By Phone: Ombudsman Complaints Line 1-800-263-1830
By TTY (teletypewriter): 1-866-411-4211
By Email: info@ombudsman.on.ca
By Fax: 416-586-3485
By Mail:
Ombudsman Ontario
Bell Trinity Square
483 Bay St.
10th Floor, South Tower
Toronto, ON  M5G 2C9